Running a SOAR program sometimes feels like playing speed chess while the rules keep changing. The threats shift, the tools advance, and teams are constantly asked to do more with less. The goal isn’t just to react faster but to build an automation layer that actually helps your analysts stay ahead of the noise.

This guide walks Security Managers and SecOps teams through what it really takes to build a SOAR program that’s predictable, scalable, and adaptive, not just a collection of disconnected playbooks, but an operational system you can rely on as your environment grows.

What to Automate?

Choosing your automation battles is step one. Consider your stakeholders: are we talking Blue, Purple, Red teams in SecOps, or extending this to cloud security, vuln management, audit, and governance? This decision will guide your tech selection – whether you need a platform that's a Swiss Army knife for broader needs or a scalpel for precision SecOps tasks.

Feasibility of Automation

A lot of teams jump straight into SOAR without checking whether the organisation is actually ready for it. The first reality check is simple: do your SOPs support automation, or are they held together by tribal knowledge and approvals that require three managers and a full moon? In some environments, something as basic as updating a firewall blocklist turns into a process with so many approvals that “automation” becomes a polite fantasy.

Make sure your tooling can play nicely together. SOAR vendors love advertising hundreds of integrations, but the only ones that matter are the ones your environment actually needs. Sometimes that means custom work, and you need to account for that upfront.

Hyperautomation: Elevating SOAR

When people say “hyperautomation,” it’s basically SOAR plugged into a smarter brain. Instead of just automating steps, you’re layering AI, ML, and RPA so the system can adapt as the environment changes. It’s not magic. It just means your workflows can learn from patterns, make decisions faster, and surface threats you’d otherwise miss.

This is where automation stops being a shortcut and starts becoming a force multiplier. In fast-moving environments, it’s the difference between reacting to threats and staying a few moves ahead.

Who Will Implement the Automations?

You need the right people building this. Sometimes your existing SecOps team is best positioned because they understand the environment. Sometimes you need specialists because your team doesn’t have the time or headspace to experiment with new approaches like hyperautomation.

Whatever you choose, budget for a learning curve. Automation isn’t just writing playbooks; it’s learning how your organisation behaves, where the blind spots are, and how to codify that into predictable logic.

Infrastructure and Processes

You’ll want clean separations between test and production. In more mature setups, dev and stage environments are worth the overhead. RBAC is essential so you don’t accidentally give your SOAR platform “delete the universe” permissions.

And document everything. Undocumented processes are a bottleneck to automation because you can’t automate what you can’t articulate. Even lightweight documentation helps turn tribal knowledge into something actionable.

Use-Case Development: Getting Down to the Nitty-Gritty

This is where the real work happens.

Start with the alerts that actually happen. Frequency beats glamour. Vendor “out-of-the-box” content is usually too generic to be useful without heavy modification, so treat it as inspiration, not gospel.

If your processes live only in people’s heads, that’s step one. You need a written baseline before you can automate anything. Tools like Scribe can help, but the important part is capturing the truth of how work is actually done, not how the SOP claims it’s done.

Not all alerts deserve equal treatment. Focus on the ones that burn the most analyst time or carry the highest risk. These are your best early wins.

Start reactive before you try to get fancy. Build automation around what you already understand. Once that’s stable, you can shift into proactive detection, enrichment, and continuous validation.

And expect friction. Automation is iterative. You build, test, break, tweak, and improve. That’s normal.

Metrics: Measuring the Impact in Cyber Terms

Metrics only matter if they map to actual outcomes. Here’s where the story becomes tangible:

Reduced detection and response times show how automation compresses your operational cycle. Comparing automated versus manual numbers makes the difference obvious and is usually the easiest metric to communicate up the chain.

FTE savings are less about “fewer people” and more about giving your analysts time back. You measure how much repetitive work disappears and how much more strategic work becomes possible. Or you show how the same team can handle a larger alert volume without burning out.

Proactive threat mitigation is where hyperautomation shines. You can track how many issues are caught and resolved before analysts even see them. It’s a good way to demonstrate that the system isn’t just acting faster but thinking ahead.

Consistency and accuracy matter because humans are inconsistent by nature. Automation enforces uniform response patterns and dramatically reduces error rates. Quantify this. It’s one of the strongest arguments for automation maturity.

And then there’s ROI. It’s not philosophical. It’s: “Here’s what we spent. Here’s what we saved. Here’s the operational capacity we unlocked.” This is the metric that gets budget approvals.

Conclusion

This guide, drawing from the trenches of cyber warfare, is your blueprint for integrating cutting-edge automation and hyperautomation into your SOAR strategy. By measuring the right metrics, you not only validate the efficiency gains but also demonstrate the strategic value of your SOAR program to the broader organization. It’s about showing that in the world of cybersecurity, smart automation isn’t just an option; it’s the way forward.

Please note: The views and opinions expressed in this article are solely my own and do not reflect the views or positions of my current employer in any way.

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